Service Desk System Administrator

Join the Service Desk team at Wargaming HQ Cyprus, providing first-line IT support to staff in Nicosia — troubleshooting hardware, software, and network issues to keep teams productive. Reports to the IT Manager, Cyprus. Responsibilities include resolving service desk tasks via phone, ticketing system, or in-person; troubleshooting hardware, software, and network issues; escalating complex issues; installing, configuring, and maintaining equipment; documenting incidents and processes; maintaining IT inventory; developing manuals and guides; providing basic user training; ensuring compliance with IT security policies; and overseeing IT asset purchasing.

• 1-3 years in a service desk or technical support role
• Proficiency with Windows, macOS, Linux, and Microsoft 365/Teams
• Experience with Active Directory, GPOs, and Intune is a plus
• Familiarity with IT ticketing systems
• Good understanding of networking (TCP/IP, DNS, DHCP)
• Strong communication and interpersonal skills
• Able to prioritize and work under pressure
• Proficient English, written and verbal
• Nice to have: SCCM, PowerShell, Azure/Entra ID experience, access management/video surveillance experience, CCNA/CompTIA certifications, degree in Computer Science or related field.