Service Desk System Administrator
About the role
Join the Service Desk team at Wargaming HQ Cyprus, providing first-line IT support to staff in Nicosia. Troubleshoot hardware, software, and network issues to keep teams productive. Reports to the IT Manager, Cyprus. Responsibilities include resolving service desk tasks via phone, ticketing system, or in-person; troubleshooting hardware, software, and network issues for end users; escalating complex issues to higher-level support and tracking progress to resolution; installing, configuring, and maintaining desktops, laptops, printers, mobile devices, gaming consoles, and other equipment; documenting incidents, resolutions, and processes in the ticketing system; maintaining accurate IT equipment inventory; developing manuals, guides, and documentation; providing basic user training on software and IT policies; ensuring compliance with IT security policies; and overseeing IT asset purchasing including quotes, orders, and delivery tracking.
Requirements
- 1-3 years in a service desk or technical support role
- Proficiency with Windows, macOS, Linux, and Microsoft 365/Teams
- Experience with Active Directory, GPOs, and Intune is a plus
- Familiarity with IT ticketing systems
- Good understanding of networking (TCP/IP, DNS, DHCP)
- Strong communication and interpersonal skills
- Able to prioritize and work under pressure
- Proficient English, written and verbal
- Nice to have: SCCM, PowerShell, Azure/Entra ID experience, access management/video surveillance experience, CCNA/CompTIA certifications, degree in Computer Science or related field