← All jobs
Trainee, Service Documentation
About the role
Work with Technical Support and Service teams to turn operational knowledge into structured documentation. Study technical support cases, identify common failure modes and recovery procedures. Create standardized documentation supporting troubleshooting, training, and knowledge sharing. Develop internal training materials for service and support teams. Create and maintain knowledge base articles in the CRM system. Gather info, verify documentation accuracy, ensure procedures are practical and user-friendly.
Requirements
- Currently studying engineering, IT, technical communication, or a related field
- Excellent written communication, able to organize complex info clearly
- Analytical, comfortable with technical concepts
- Structured, detail-oriented
- Proactive, curious, eager to learn
- Good written and spoken English
- Nice to have: experience with technical documentation, knowledge base/CRM systems, technical support/troubleshooting processes, manufacturing/engineering/scientific environments, or creating training materials.
What we offer
- Competitive benefits
- Employee share program
- Flexible working environment
- Non-smoking workplace
- Multicultural team